FAQ - Shop Policies - Shipping Information
FAQ & SHOP POLICIES
By ticking the checkbox during checkout, you are accepting and understanding the following shop policies.
Refunds and exchanges are not accepted unless there is fault with the product.
Refunds and exchanges will not be given due to change of mind or incorrect choice.
LOST OR DAMAGED ORDERS
We do not offer reissue of orders if only standard or priority postage is chosen as shipping option.
For peace of mind, postage with tracking is an option and highly recommended. Orders will only be reissued if REGISTERED POST / TRACKING option is chosen at checkout.
Please choose carefully as cancellation of orders are not accepted.
Processing times are set at 3 - 7 business days. Busier periods may be closer to 1-3 weeks. This information will be updated here and on the homepage banner if there are any changes.
Shipping within Australia is generally 3 - 10 business days. For S.A & W.A this can take longer, generally around 10 - 14 business days.
International shipping usually takes between 7 - 21 business days but please keep in mind if customs take a peek, it can be longer. Delivery rarely can take 30+ days.
Please check your shipping address is correct at time of purchase, We cannot be held responsible for incorrect address provided. We will only ship to address provided on order at time of purchase.